Most frequent questions and answers

Our cards are 148x210mm in size. However, even though we do our best to be as close to this as possible, please be mindful that this is natural product so dimensions can vary.

We are very sorry to hear that the order you have received is not the one you have ordered.

A percentage of our Mr Gifts cards and gifts are packed and sorted by hand and unfortunately, on very rare occasions, packing is subject to human error.

Please get in touch with us as soon as possible so that we can resolve this for you.

If you would like a guarantee delivery on a Saturday, this can be done by selecting Saturday Special Delivery or a Saturday Courier option for an additional fee to any UK address.

We also offer Sunday delivery at peak times such as Mothering Sunday and Father’s Day. 

Please note any order sent via a Special Delivery service will require a signature on delivery and will be received before 4pm.

Due to an increase in orders, delivery of a card order can take up to 1-2 days longer than expected

1. Check the Dispatch Date & Postal Method on your confirmation email.

2. Reference below to see when your order is due to arrive. 

3. If your order has not arrived in the below time-frames
please call or email our customer service team.


CARDS – UK

First ClassSpecial DeliverySaturday Special Delivery

Your order will arrive between 1-3 days after dispatch. 90% of orders will arrive the next working day.

Trackable via your Order History. Delivery guaranteed on your chosen weekday. Arrival before 4pm. Signature required.Trackable via your Order History. Delivery guaranteed on your chosen Saturday. Arrival before 4pm. Signature required.

 

Cards – Ireland (Éire)

Air Mail (Eire)
Your order will arrive within 4 working days after dispatch.
Postage cost from £1.00. Unfortunately Gifts cannot be sent to address’s in Ireland.

 

Cards – International

Air Mail (Europe exc Ireland)Air Mail ROW
Your order will arrive within 4 working days after dispatch.Your order will arrive within 7 working days after dispatch.

To add a new address during the ordering process, select ‘Direct To Recipient’ or ‘Back To Myself’ depending on where you would like the card sent.

You will then be shown a new address book entry form. Enter the recipients name and address if sending direct or your delivery address if you selected the Return to Me option. We suggest using the address finder using our postcode look-up tool.

If you would like to change or add an address when not placing an order log into the Moonpig site, then click on My Account, then Address Book, then Add New Name and Address.

If you are adding new address details to your own account you will need to click on Account Details to add or amend an existing address.

Please note that updating an address book entry set against a Card only order can only be done when an order is in ‘Order Received’ status. If you need to update the address of a Flower or Gift order please contact our customer service team as quickly as possible.



Card orders can be amended or cancelled via your order history if the order is still in ‘Order Received status. If your order is in ‘Printing’ status please contact customer service to inquire if an amendment can be made.

If your order is in ‘Sent’ status it is no longer possible to make any changes.
Please note changes can only be made via the desktop version of our website and not via our App’s.

You can find all your orders listed in your Order History in the ‘My Account‘ Tab.
A list of orders will be displayed and each one will show an order status, as follows:


Order Received

We have received your order and sent you an order confirmation email.
It is still possible to change (or cancel) your card order at this stage.

Printing 
Your order is currently being printed or is in production.
At this stage it is not possible to cancel your order.

Sent
Your order has been dispatched & handled by Royal Mail or the relevant courier service.

Cancelled 
Your order was cancelled. If you haven’t cancelled your order a member of our customer service team will be in contact. Check your registered email account for further details.

On Hold 
There was a difficulty with your order and it has been held back from dispatch by our customer service team. Check your registered email account for further details.

 

If your order has been sent via a Tracked 24 or Courier Service.
You can track you order via your Order History on the day of delivery.

You can unsubscribe in 2 ways.

1. Change your preferences within My Account.
Just untick the ‘Receive newsletters for the latest news and offers’ box.

2. Alternately, use the ‘Unsubscribe’ link at the bottom of any marketing email you have received.

Please allow up to 5 working days for the emails to stop completely.

To delete an address book entry make sure you are logged in to your Mr Gifts account.

Please go to My Account and then click on Address Book in the right hand column.

Click on the name of the address you would like to delete and then click on the delete button on the right of the page.

When registering with us you will have chosen a password – for security reasons we do not keep a record of passwords but we can email you a link so you can reset it.

Just click on Forgotten Password on the Sign In/Create Account page and enter your registered email address.

Once you have requested a password online you should swiftly receive an email from us containing a link that leads to a page that will allow you to reset your password.

You can change your existing password at any time when you are logged into the Mr Gifts site. You do this by selecting the ‘My Account’ page in the menu at the top of the screen, then ‘Account Details’ and selecting ‘Change Password’.

Once processed by an agent, our payment provider submits refunds to your bank immediately. Depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up on your bank account.

If you have not received your refund within this time frame, please contact us via email. 

We are currently only able to reproduce/print Standard English text.